Privacy Policy
Your privacy matters to us. This policy explains how ToolWeb collects, uses, and protects your information when you use our services.
Summary
ToolWeb is committed to protecting your privacy. We collect minimal data necessary to provide our document processing services. We do not sell your data, and we store files only temporarily for processing.
📌 Key point: Your files are automatically deleted from our servers within 1 hour after processing. We never access or view your documents unless you request support.
Information we collect
We collect only the information you provide directly:
- Account data: Email address, name, and preferences (if you create an account).
- Files: The documents you upload for processing. These are stored temporarily and deleted after processing.
- Usage data: Anonymous analytics about how you interact with our tools (e.g., which tools you use, processing time).
- Cookies: Small data files to improve your experience and remember preferences.
We do not collect sensitive personal information unless you voluntarily provide it (e.g., in support messages).
How we use your information
We use your data solely to provide and improve our services:
- Process your documents — convert, edit, merge, secure, or analyze files as requested.
- Improve our tools — analyze usage patterns to enhance performance and user experience.
- Communicate with you — send support responses, service updates, or promotional content (only with your consent).
- Security — monitor for fraudulent activity and protect our systems.
We never use your files for training AI models or any purpose beyond what you request.
Sharing & disclosure
ToolWeb does not sell, rent, or trade your personal information. We may share data only in these limited cases:
- Service providers: Trusted third-party partners who help us operate (e.g., cloud hosting, analytics). They are bound by strict confidentiality agreements.
- Legal compliance: When required by law or to protect our rights, users, or public safety.
- Business transfers: In case of merger, acquisition, or sale of assets, your data would be transferred under the same privacy commitments.
🔒 We never share your files with third parties except as necessary to provide the service (e.g., cloud storage for processing). All file transfers are encrypted.
Security
We implement bank-grade security measures to protect your data:
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
- Access control: Only essential personnel have limited access, and all access is logged and audited.
- Auto-deletion: Files are permanently deleted from our systems within 1 hour of processing completion.
- Regular audits: We conduct security reviews and penetration testing to identify and fix vulnerabilities.
Despite our efforts, no system is 100% secure. We recommend using strong passwords and enabling two-factor authentication where available.
Your rights
You have control over your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request permanent deletion of your account and associated data.
- Opt-out: Unsubscribe from marketing emails at any time.
- Data portability: Receive your data in a structured, machine-readable format.
To exercise any of these rights, contact us at novixadigitals@gmail.com.
Cookies
We use cookies to enhance your experience:
- Essential: Necessary for core functionality (e.g., session management).
- Preferences: Remember your settings and language choices.
- Analytics: Anonymous usage data to improve our services.
You can manage or disable cookies in your browser settings. However, some features may not work properly without them.
We do not use tracking cookies for advertising or third-party profiling.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out: